How quickly will somebody reply?
One working day for email and the contact form. WhatsApp is usually the same day. A message sent at the weekend is answered on Monday.
Why is there no phone number on this page?
Because a number that rings out, or reaches somebody who cannot answer your question, is worse than no number. Everything here reaches a named person who has your file in front of them - and if you want to talk, the free consultation is a scheduled video call with a clinician rather than a queue.
Will I be dealing with the UK or with Turkey?
The UK. Your patient manager is here from the first message to the last check-up, and the guarantee is administered from here. The clinical work happens in Antalya.
Can I send photographs or X-rays?
Yes, and they help a great deal. WhatsApp or email are both fine. Once you are a patient they go into your portal instead, which is private to you.
Do I have to commit to anything to ask a question?
No. No deposit, no card, nothing held. Most of the people who message us are still deciding whether to go abroad at all.
What happens to my details?
They are used to answer your enquiry and nothing else. Marketing is opt-in and separate, and you can withdraw it whenever you like - see the privacy policy.
I am already a patient and something has gone wrong.
Message your patient manager through the portal, or reply to any email from us. Anything covered by the guarantee is dealt with from the UK, and if returning to Antalya is impractical we contribute toward a local repair.
Do you have an office I can visit?
By appointment. In practice nobody needs to: assessment is done by video, and the treatment is in Antalya.
